Last Revised: May 14, 2019
Indestructible Dog LLC (“Indestructible Dog,” “we,” “us”, “our”) takes seriously its responsibilities regarding the privacy of each user (“user,” “you” or “your”) of the www.IndestructibleDog.com site (the “Site”). We want you to understand our practices with regard to collecting and using your information both online and offline and the steps we take to safeguard it.
We do not collect any personally identifiable information unless you voluntarily provide it to us. While you may use some of the functionality of the Site without registration, some of the activities and services might require you to subscribe. If you do not subscribe on or through the Site, the only information we collect will be “non-personal information” (i.e., information that is not traceable back to you and cannot be used to identify you; for example, non-personal information includes information such as the web pages that you have viewed) through the use of “cookies”. In general, cookies are small data files that are stored on the hard drive of a computer and that are accessible only by the party or site that placed the cookie on the hard drive. If you choose to subscribe or create an account through the Site, we may require you to submit personally identifiable information. You are responsible for ensuring the accuracy of the personally identifiable information you submit to Indestructible Dog. Inaccurate information (such as an out-of-date email address) will affect the information you receive when using the Site and our ability to contact you.
2. Your Consent
If you do not agree with these terms, do not provide any personally identifiable information to us. If you refuse or withdraw your consent, or if you choose not to provide us with any required personally identifiable information, we may not be able to provide you with certain products or services that can be offered on the Site.
3. Data and Information We Collect
We collect a variety of information about our Users, in different ways.
Information You Provide To Us
We collect Personal Information that you provide to us by, for example, filling out a form, registering for an account, making a purchase, or contacting us. We collect Personal Information you provide to us in several ways, including:
If you create an account on the Site, we collect your name, e-mail address and password.
If you sign up for our newsletter / first order discount, we will collect certain Personal Information from you. Signing up for our newsletter emails is completely voluntary and you therefore have a choice whether or not to disclose the requested information.
If you place an order with us, we collect the Personal Information that you provide to us such as your shipping, billing, and payment information. See the ‘Payment Information’ section below to read more about how we and our partners handle your payment information.
If you contact our customer support team, you may provide us with Personal Information that we collect.
If you participate in a sweepstakes, contest or survey on the Site, we will collect certain Personal Information from you. Participation in these sweepstakes, surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose the requested information.
If you take the opportunity to review our products or participate in public forums associated with the Site or engage with us on social media, we will collect Personal Information in any such reviews, posts, comments or photos. Note that reviews or posts on forums will be public so you should use care before posting information about yourself online.
Information Collected Automatically
When you visit the Site, we may automatically collect certain information, namely:
your usage of the Site, such as the pages you visit and the products you search for;
your transactions with us, for example, the type of product you purchased and the costs of each product;
technical information, for example, your IP address, time zone and location, and the type of operating system and web browser you use and related information; and
Information from Other Sources
From time to time, we may acquire additional information about our Users from third parties, such as the Postal Service and third parties that assist us in the provision of products and services requested by you. This may include third-party analytics providers and advertising networks.
4. Our Use of Information
We use the Personal Information that we collect for various purposes. We use it to generate your orders and fulfill the orders you place.
We use Personal Information to carry out our legitimate interests. These include:
maintaining and improving the Site, including personalizing your online experience and ensuring content is presented in the most effective manner for you;
keeping the Site safe and secure;
providing information, products and services that you request and other transactional or administrative updates;
informing you about products and services that we offer and that are similar to those you have already purchased or asked about;
measuring the effectiveness of advertising we serve to you and others and to make our future marketing efforts and those of third parties more effective; and
to administer the Site for internal operations, including troubleshooting, data analysis, research, testing, statistical and survey responses.
We use Personal Information to fulfill our legal obligations, like keeping records for compliance purposes.
And, we use Personal Information to provide you, or permit selected third parties to provide you, information about products and services we feel may interest you, but only if you have consented to receiving these communications.
We may also combine the information which you provide to us (such as your registration details) with information which we collect about you (such as information about your orders) and/or receive from other sources, and use this combined information for the purposes set out above.
5. Payment Information
Indestructible Dog uses third party payment processors Shopify and PayPal to process payments made for products and services via the Site. All online payments will be conducted in accordance with Payment Card Industry (PCI) data security standards. Your billing information (which is only used by these payment processors for fraud protection) is encrypted before being communicated to them.
Subject to the below exceptions, your credit card details are communicated directly from your browser to these payment processors - Indestructible Dog never sees your full Permanent Account Number (PAN).
Shopify, Inc. provides us with the online e-commerce platform that allows us to sell our products and services to you. Some of your Personal Information is stored through Shopify’s data storage, databases and the general Shopify application. Shopify stores your data on a secure server behind a firewall.
If you use a credit card to make a purchase (with the exception of wedding and membership purchases, which are discussed below), then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
PayPal and Apple Pay
If you choose to pay with PayPal or Apple Pay, we only store the tokens required to identify the transaction, issue refunds and identify transactions.
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. You can find more information about cookies generally at www.allaboutcookies.org and www.youronlinechoices.eu.
Types of Cookies We Use
We use the following categories of cookies on our Website.
Strictly Necessary Cookies : These cookies are essential to enable you to move around the Site and use its features, such as accessing secure areas of the Site. Without these cookies, services you have asked for, like check out, cannot be provided.
Performance Cookies : These cookies collect information about how visitors use the Site, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Site works.
Functional Cookies : These cookies allow the Site to remember choices you make (such as your user name) and provide enhanced, more personal features. They may also be used to provide services you have asked for such as watching a video or commenting on a blog.
Target Or Advertising Cookies : These cookies collect information about your browsing habits to make advertising delivered to you more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising. They are usually placed by advertising networks with our permission. They remember what you have looked at on our site, and we may share this information with other organizations such as advertisers.
Not all advertising you may see from us is a result of target or advertising cookies. We purchase ad space in different places that you may come across, even if you have disabled target or advertising cookies.
More information on target and advertising cookies, including how you can disable these technologies, is available at www.aboutads.info/consumers.
Third Party Cookies : When you use our Website, your device or browser may be sent cookies from third parties, for example when using embedded content and social network links. We have no access to or control over cookies used by these companies or third party websites. We suggest you check the third party websites for more information about their cookies and how to manage them.
How To Manage Cookies
The Help menu on the menu bar of most browsers will tell you how to enable or prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Information on changing cookie setting for commonly used browsers can be found at www.allaboutcookies.org/manage-cookies/index.html.
7. Disclosure of Information
We may disclose information about our Users to third parties consistent with this Policy.
In order to carry out certain business functions, such as order fulfillment, payment processing, e-mail delivery, or marketing, we may hire other companies to perform services on our behalf (“Service Providers”). We may disclose Personal Information that we collect to these companies to enable them to perform these services. By way of example, information relating to your order which we have combined with other Personal Information (as explained above) may be shared with our third party service providers that assist us with our marketing efforts. We do not disclose to Service Providers more Personal Information than is necessary to carry out the service that they provide, and require Service Providers to keep Personal Information confidential.
Third Party Partners
We may partner with third parties to provide you with information about products or services that we feel may be of interest to you. We will only disclose your Personal Information to such third parties if you have consented to receiving such information.
Law Enforcement, Protection of Indestructible Dog, Users, and Others
We may also disclose Personal Information in other circumstances as required by law. We also reserve the right to disclose your Personal Information when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, to enforce our Terms of Service, or to protect the rights or property of Indestructible Dog or others.
In addition, it is possible that in the future another company may acquire Indestructible Dog or its assets or that Indestructible Dog may partner with or purchase another company to continue to do business as a combined entity. In the event that any such transaction occurs, it is possible that Personal Information, may be transferred to the new business entity as one of Indestructible Dog's assets. In such an event, we will update this policy to reflect any change in ownership or control of your Personal Information.
8. Where We Store Data
Indestructible Dog transfers, processes and stores data about you on servers located in the United States. We use data processors, however, that may store or process your data in a different country. Your Personal Information may therefore be transferred to, processed and stored in a country different from your country of residence, and be subject to privacy laws that are different from those in your country of residence.
Information collected within the European Economic Area (“EEA”) and Switzerland may, for example, be transferred to and processed by third parties located in a country outside of the EEA and Switzerland, where you may have fewer rights in relation to your Personal Information.
By using the Website and providing us with your Personal Information, you are consenting to the transfer, processing and storage of your Personal Information in countries outside of your country of residence.
9. Third Party Products and Services
While you are visiting or using the Site, you may be presented with an opportunity to purchase third party products or services. These products and services are offered and supplied by independent companies. If you click on one of the presented offers, you will be redirected to the site of the third party, and any information you provide in response to the offer will be will be governed by the privacy and other policies of that third party. We do not guarantee the security of your Personal Information when using such third party sites or that the operator of such third party sites will comply with applicable data protection laws and regulations.
10. Your Choices
Communications from Indestructible Dog
If you do not want to receive email communications from Indestructible Dog about our own or third-party products and services that may be of interest to you, you can update your preferences in the Account section of our Website.
You can also click on the unsubscribe link at the bottom of one of our emails. We may still contact you via mail or phone, unless you request to be added to our Do-Not-Call list, and/or our Do-Not-Mail list by contacting us using the below details and indicating your preferences.
Please be sure to provide your exact name, e-mail address, mailing address and telephone number(s) and the list or lists you would like to be included on (Do-Not-Call, and/or Do-Not-Mail).
Even if you opt-out of email marketing or choose to be placed on one of these lists, we may still communicate with you using any of these methods for those non-marketing purposes set out above in the ‘Our Use of Information’ section.
Deactivation Of Your Account
You may request deactivation of your Indestructible Dog account by contacting us using the contact information below and requesting deactivation. Please note that you Personal Information may remain in our archived records after your account has been deactivated, but we will not keep it for longer than necessary to fulfill the purposes described above.
Retention and Deletion
We retain Personal Information for as long as useful or permitted to further the purposes of collection. You can request deletion of your Personal Information. We provide information on how to do that below. Remember, though, that even if you request deletion of your information, we may keep certain information for a time after your deletion request to comply with legal or recordkeeping requirements. Also, we may not always be able to delete all of your information because of technical or other constraints.
Updating And Access To Your Personal Information
If you wish to change your name, e-mail address, password, and/or communication preferences after you have registered, you can access your account in the Account section of the Site. You may also request these changes by contacting us using the below details.
For European Union Residents
If you are a resident of the European Union, you have several additional rights regarding personal information:
You have the right to request an accounting of all Personal Information that we possess that pertains to you in an electronically portable format (e.g., electronic copies of information attached to an email).
You have the right to request that we change any Personal Information that pertains to you.
You have the right to request that we delete any Personal Information that pertains to you.
You also have the right to lodge a complaint regarding our use or processing of your Personal Information with a national Data Protection Authority. Each European Union member nation has established its own Data Protection Authority, so please consult local authorities for details.
When you establish an account at Indestructible Dog, you choose a password to help protect your account information. A password is only as strong as you make it: you should select a unique password and keep it safe. You may change your password as often as you wish by going to Account section of the Site. You are responsible for keeping this password confidential. We ask you not to share a password with anyone. Our sign-in process is designed to help protect your privacy. If you have trouble signing in to our Website, please ensure that you are using your registered e-mail address and correct password. If you are using your registered e-mail address and correct password, and you continue to have trouble signing in to our Site, please contact us using the details below.
Notwithstanding the above, unfortunately, the transmission of information via the internet is not completely secure. Although we employ commercially reasonable safeguards to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk.
12. Indestructible Dog Contact Details
We welcome any and all questions and feedback. If you need to contact If you need to contact Indestructible Dog about privacy or this policy:
email us at support@IndestructibleDog.com
call us at 517-682-0250
write to us at: Indestructible Dog, LLC, 6617-B Fleetwood Drive, Raleigh, NC 27612 USA
When writing to us, please be sure to include your exact name, mailing address, telephone number and specific preferences or request.