FAQ

Find answers to the questions on your mind. If you still have unanswered questions or need additional assistance, please feel free to contact us directly.

Where's my order? 

To check on where your order is, you can track the package with the provided tracking number that was sent via email. If you don’t see the email, try checking your email's Junk Mail folder.

If you need further assistance, feel free to contact us and we'll be more than happy to go all CSI on it.

We can’t wait for your new stuff to reach your tough dog but most orders take anywhere from 1-3 business days to arrive within the US once shipped. Some larger items may take up to 5 days to reach. International orders vary by destination and service-level. See our shipping policy for more details.

How do I cancel or change my order?

To cancel an order, simply contact us with the appropriate information and order number right away. We'll be glad to help you out. Most orders are shipped out within a few hours so it may be too late to cancel the order, BUT we'll work out a solution for you.

Orders once submitted can not be changed so to make changes to an order, we would have to cancel the existing order (which will be refunded, of course) and you can then reorder with any changes you would like to make.

If you would like to add products to an existing order that has already been submitted, you would have to add your products to a new, separate order.

As always, drop us a line to discuss any specific orders.

How much does shipping cost?

Check out our shipping page for details based on the destination. 

Do you accept international orders?

Unlike most stores, we are proud to serve tough dogs around the world. We ship all over the world and you can get more details on our shipping policy here.

Do you charge sales tax?

Since we're located in North Carolina we have to charge sales tax for any orders placed in North Carolina.

What payment methods do you accept?

We accept the following payment methods. To learn more about payment options and data security, click here

  • Visa , MasterCard, American Express, Discover, JCB, Diners Club cards
  • PayPal
  • ApplePay
  • Indestructible Dog Gift Cards

When will my card be charged?

Your card is charged when you place an order.

Can I place an order by phone?

You betcha! Just give us a call at (888) 383-0308 and someone will help you out.

Do you offer bulk discounts?

Absolutely! Shoot us a message or call us and we'll help you out!

Do you offer gift cards?

Yes we do! You can purchase gift cards for Indestructible Dog here: http://www.indestructibledog.com/products/gift-card

Gift card values never expire and they are the perfect gift for any occasion. A code will be emailed with redemption instructions which you can gift to anyone you'd like.